Legal

Refund Policy

Last updated: August 30, 2026

The short version

Every Machine bought on its own has a 14-day refund window, and claiming it takes one email. We built these to be used, so the core requirement is that you actually tried: install it and run it on something real. Subject to the fair-use rules below, if it does not do the job you bought it to do, tell us and we refund the purchase.

Two exceptions, and both are final sale: the Full Stack bundle, and any order that contains more than one Machine. Each has its own section below, and the same fact is stated on every surface that sells it, before you pay.

How it works

• The window is 14 days from purchase.
• Email andrej@theoperatorstack.io from the address you bought with, name the product, and say briefly what you ran it on and what fell short. That last part isn't a hurdle; it's how the Machines get better.
• Refunds go back to your original payment method through Stripe, normally within 5 to 10 business days of approval.
• A refund ends your license for that product, and we expect the files to be deleted.

Orders with more than one Machine

An order that contains two or more Machines is a bundle, and bundles are final sale: no refund window applies to it under this store policy. That covers the multi-Machine baskets built on the homepage as well as the Full Stack. The reason is the same in both cases: a bundle is priced below the Machines bought one at a time, and the lower price is what the refund window pays for.

The single-Machine route is always open, and it is the one to take if you want to test the work first. Buy one Machine, keep its full 14-day window, run it on something real. You can add the next one whenever you like, and what you have already paid still counts toward the Full Stack.

Which rule applies to your order is shown on the payment screen before you pay.

The Full Stack bundle

The Full Stack (all six Machines and the Research Machine bonus in one purchase, with or without the Toolbelt add-on) is sold as a final-sale bundle: no refund window applies to it under this store policy. This is deliberate. The bundle is $95 below buying all six Machines separately; the tradeoff is that it carries no refund window. It exists for buyers who already know they want the whole department.

If you would rather test the work before committing, that path is built in: every Machine in the bundle can be bought individually with the full 14-day window. Buy one, run it on something real, and complete the Stack afterwards.

Add-ons follow their Machine. An add-on bought together with an individual Machine (the Conversion Layout Kit, the Funnel Architect, the Send Files, the Kill/Scale Engine, or the Signal Kit) shares that Machine's refund treatment: the 14-day window when the order holds one Machine, final sale when it holds more than one. An add-on never counts as a second Machine. The Toolbelt, bought only with the Full Stack, is part of the final-sale bundle.

What we don't do

No partial refunds, no store credit games, no forms, no retention scripts. It's a yes or a no within a couple of business days, and if you meet this policy, it's a yes.

The fine print that keeps this fair

These are digital files delivered instantly, so a small set of rules protects the honest majority:

These store-policy limits apply only to the extent permitted by law. Nothing on this page limits a refund, cancellation, or other consumer right that applicable law does not allow us to waive.

• One refund request per customer, across the store. Asking for a refund on any order uses up your one request. Anything you buy afterwards is final under this store policy, whether or not that first request was approved. Buy-download-refund is not a rhythm we fund.
• We may ask to see one thing you made with it. Not a hurdle for real users; you'll have plenty. It's how we tell "tried it, wasn't for me" from "downloaded it, kept it".
• Sharing kills the store-policy claim. If the files were redistributed, resold, or passed around, the purchase is not eligible under this store policy and the license may be revoked under the Terms.
• Talk to us before your bank. Email us and refunds are fast and human. If you file a chargeback, it proceeds through your bank's formal dispute process, where we may submit delivery records, our correspondence, any proof of use you supplied, and these terms.
• A previously refunded product can't be rebought for a second store-policy refund. Repurchases of a refunded product are final under this store policy.

Refunds are handled by LumiShop LLC dba The Operator Stack, 30 N Gould St, Sheridan, WY 82801, United States.